DEFINITIVE REFLECTIONS LIMITED – TERMS AND CONDITIONS OF BUSINESS
1 Conditions applicable
1.1 These Conditions shall apply to all contracts for the sale of Food to you by Definitive Reflections Limited (company number 4964895, whose registered office is at 150 Strand, London WC2R 1JA) to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order, confirmation of order or similar document.
1.2 All orders for Food shall be deemed to be an offer by you to purchase Food pursuant to these Conditions.
1.3 Acceptance of delivery of the Food shall be deemed conclusive evidence of your acceptance of these Conditions.
1.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Definitive Reflections.
2 The Order
2.1 You may place an order by telephone to the Client Services Team or by email to [ ]. A telephone order will be confirmed to you at the time of the Order. Where an order is placed by email a return email from Definitive Reflections will confirm your Order and the Delivery Date.
2.2 When placing an Order you must specify which Food you would like for the full duration of the Order, when and where you would like delivery to take place on the Delivery Date.
2.3 When placing an Order you must allow 72 hours for delivery of the Food e.g. orders received before noon on Monday will be delivered no earlier than 6am on Thursday.
3 Price and payment
3.1 The Price shall be the price as quoted to you by the Client Services Team prior to an Order being placed. The Price is for one days’ meals consisting breakfast, lunch, dinner and two snacks, which must be taken for a minimum Order of five days, which will be payable by you irrespective of whether you choose to eat all, none or some part only of the Food supplied pursuant to an Order. The Price is inclusive of VAT which shall be due at the rate ruling on the date of the Order.
3.2 Should you choose to cancel an Order within 72 hours of the first Delivery Date, the Price will remain payable in full and any refund will only be given at the discretion of Definitive Reflections.
3.3 Payment of the Price shall be made by way of a charge to your credit or debit card on the Friday of the week in which you receive an Order with Definitive Reflections. You must provide details of your credit or debit card before or at the time of placing an Order.
3.4 Definitive Reflections reserves the right to increase the Price upon prior notification to you. In the absence of any notification of opposition from you, you will be deemed to accept the increase in the Price charged by Definitive Reflections.
4 The Food
4.1 The quantity and description of the Food shall be as set out in the information provided by Definitive Reflections.
4.2 Food is supplied and delivered in an ambient controlled satchel. Upon delivery, it is your responsibility to store and prepare the Food for consumption in accordance with the instructions provided by Definitive Reflections.
4.3 Definitive Reflections’ guidance is not intended to replace medical advice or be a substitute for the advice of your doctor. If you are taking prescription medication you should consult your doctor before changing your diet.
4.4 In providing you with the Food, Definitive Reflections makes no warranty or representation as to the use or results of the use of the Food. Any dietary information provided to you in respect of the Food is provided in good faith and for general informational purposes only.
5 Warranty
5.1 Definitive Reflections uses all reasonable efforts to ensure that the Food reaches you in a suitable condition, meeting the description as set out in the Menu.
5.2 Definitive Reflections warrant that the Food supplied will not be materially different to the description given prior to you placing an Order.
6 Delivery of the Food
6.1 Delivery of the Food shall be made to your nominated address and you must make arrangements to allow delivery of the Food on the Delivery Date.
6.2 Ambient controlled satchels and gel-packs used to deliver the Food shall remain the property of Definitive Reflections and you must ensure that they are made available for collection as requested by Definitive Reflections. You will be charged the sum of £30.00 to your credit or debit card for the cost of any wilful damage to the ambient controlled satchels and/or gel-packs or any unreasonable failure on your part to return the ambient controlled satchels and/or gel-packs to Definitive Reflections.
7 Acceptance of the Goods
7.1 Unless you inform Definitive Reflections of any defect in the Food as soon as possible and in any event within 12 hours of delivery, you will not be entitled to reject the Food as unacceptable within the terms of the Order.
8 Title and risk
8.1 Title to the Food shall pass to you on delivery of the Food to your nominated address for delivery.
8.2 Risk of loss or damage to the Food shall pass to you on delivery of the Food to your nominated address for delivery.
9 Remedies of Buyer
9.1 Where you reject Food that is not defective then you shall have no further rights whatsoever in respect of the supply to you of such Food under the relevant Order.
9.2 Where you accept or have been deemed to have accepted any Food then Definitive Reflections shall have no liability whatsoever to you in respect of the Food, except liability for personal injury arising out of your consumption of the Food in accordance with the instructions provided by Definitive Reflections.
9.3 Definitive Reflections shall not be liable to you for late delivery or short delivery of the Food in circumstances beyond its control.
10 Proper law of contract
10.1 This contract is subject to the law of England and Wales and each party agrees to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with this Agreement.
11 Miscellaneous
11.1 If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
11.2 No third party shall have any rights under these terms and conditions.
DECLARATION:
I have read the terms and conditions as outlined above and agree to accept these as applicable to any subsequent service with Definitive Reflections Ltd.
Signed……………………………………………………… Date…………………………………...